Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, items must be in the same condition as received—unworn or unused, with tags attached, and in their original packaging. A receipt or proof of purchase is required. For hygiene reasons, earrings must be unworn and unused to qualify for a return.

To start a return, please contact us at info@kkpopshop.com.

If your return is approved, we will provide return instructions. Customers are responsible for return shipping costs.  Return shipping fees are non-refundable.

You can always contact us for any return question at info@kkpopshop.com.

 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items are not eligible for return. For hygiene reasons, earrings that have been worn or used cannot be returned. We also do not accept returns on sale items, gift cards, or custom or personalized orders.

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

 

Exchanges 
We do not offer direct exchanges. The fastest way to receive a different item is to return the original item (if eligible) and place a new order once the return is approved.

 

European Union 14 day cooling off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be unused, unworn, with tags attached, and in original packaging. For hygiene reasons, earrings that have been worn are not eligible for return. A receipt or proof of purchase is required. Returns must be requested and approved before items are sent back.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, refunds will be issued to the original payment method within 10 business days.

Original shipping charges and return shipping costs are non-refundable. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@kkpopshop.com.

Customers are responsible for return shipping costs unless the item is defective or incorrect.